Shipping policy
Last updated: 7 September 2026
This Shipping Policy applies to orders placed through degliubertistore.com.
SELLER
ELFRAN SRL
Via di Grotta Perfetta 137
00142 Rome (RM), Italy
VAT No. 11563141008
Email: customercare@degliubertistore.com
Telephone: +39 06 86661304
1. SHIPPING DESTINATIONS
Degli Uberti ships to Italy and to many international destinations.
Available shipping destinations, methods and rates depend on the products in the cart and the delivery address entered by the customer.
If a destination or shipping method is unavailable at checkout, we are unable to ship that order using that method.
2. SHIPPING METHODS, COSTS AND DELIVERY ESTIMATES
The shipping methods, prices and estimated delivery times currently available for your order are displayed at checkout before payment.
Because shipping rates can vary according to destination, product, order value, carrier and shipping profile, the checkout information forms the most up-to-date indication of the shipping options available for a specific order.
Where more than one method is available, the customer may choose among the options displayed at checkout.
Delivery estimates shown at checkout are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
3. ORDER PROCESSING
Orders are prepared and processed as quickly as reasonably possible after payment confirmation.
Orders placed on weekends, public holidays or during periods of unusually high demand may require additional processing time.
If an order cannot be processed or shipped within a reasonable time, we will contact the customer using the contact information provided with the order.
4. ITALY
Shipping options for Italy are displayed at checkout and may differ according to the products included in the order.
Where available, customers may also be offered collection or other delivery options directly through the Shopify checkout.
5. EUROPE AND INTERNATIONAL ORDERS
Shipping rates and available services for European and international destinations are calculated according to the destination and the products in the order.
Estimated transit times are displayed in the name or description of the available shipping service at checkout where provided.
International delivery times can be affected by customs clearance, local carriers, public holidays and circumstances outside our reasonable control.
6. CUSTOMS DUTIES AND IMPORT TAXES
Orders delivered outside the European Union may be subject to customs duties, import VAT, taxes, handling charges or other fees imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.
Customs procedures and charges are determined by the authorities of the destination country and are outside the control of ELFRAN SRL.
A refusal to pay customs or import charges does not automatically cancel the purchase or the customer's obligations. Any refund or deduction will be handled in accordance with applicable law and the circumstances of the returned shipment.
7. ARCHIVE / VINTAGE / PRE-OWNED ITEMS
Archive products may be unique, vintage, collectible, discontinued or one-of-a-kind items.
They are shipped using the shipping methods made available for that specific product and destination at checkout.
Because an identical replacement may not be available for an Archive item, customers should contact us promptly if a parcel arrives visibly damaged or if there is any issue with delivery.
The unique nature of an Archive item does not reduce the customer's statutory rights.
8. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible at customercare@degliubertistore.com.
We cannot guarantee that an address can be changed after an order has entered the fulfillment or carrier process.
Additional costs caused by an incorrect or incomplete address supplied by the customer may be charged to the customer where permitted by law.
9. TRACKING
Where tracking is available, tracking information will be provided after shipment through the order confirmation, shipping confirmation or other communication sent by Shopify or the carrier.
Tracking information may take some time to become active after the shipment is handed to the carrier.
10. DELIVERY AND RISK
For consumer purchases, the risk of loss of or damage to the goods passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods, except where otherwise provided by applicable law.
11. DELAYS
Delivery estimates can be affected by events outside our reasonable control, including carrier disruptions, weather, customs procedures, strikes, public holidays, incorrect addresses or exceptional demand.
If a material delay occurs or we become aware of an issue affecting the shipment, we will provide assistance where reasonably possible.
12. LOST OR DAMAGED PARCELS
If tracking indicates a delivery problem, or if your parcel appears lost or arrives visibly damaged, contact us at:
customercare@degliubertistore.com
Please provide:
- Order number
- Name and contact details
- Description of the issue
- Photographs of the parcel and product, where relevant
We will investigate the issue with the carrier and provide the remedies required by applicable consumer law.
13. RETURNS
Shipping and return rules for withdrawals, damaged items, non-conforming products and refunds are described in our Refund and Returns Policy.
14. CONTACT
For questions about shipping or delivery:
Degli Uberti / ELFRAN SRL
Via di Grotta Perfetta 137
00142 Rome (RM)
Italy
Email: customercare@degliubertistore.com
Telephone: +39 06 86661304