Refund policy

Last updated: 7 September 2026

This Refund and Returns Policy applies to purchases made through degliubertistore.com.

SELLER

ELFRAN SRL
Via di Grotta Perfetta 137
00142 Rome (RM), Italy
VAT No. 11563141008

Email: customercare@degliubertistore.com
Telephone: +39 06 86661304

1. RIGHT OF WITHDRAWAL

If you are a consumer purchasing online, you generally have the right to withdraw from your purchase within 14 days from the day on which you, or a third party appointed by you other than the carrier, receives the goods.

You do not need to provide a reason for exercising the right of withdrawal.

To exercise this right, you must notify us within the 14-day period by an unequivocal statement sent to:

customercare@degliubertistore.com

Please include, where possible:

- Order number
- Name and surname
- Item(s) you wish to return
- Contact email

2. RETURN DEADLINE

After notifying us of your withdrawal, you must send the goods back without undue delay and in any event no later than 14 days from the date on which you informed us of your decision to withdraw.

3. RETURN ADDRESS

Returns must be sent to:

Degli Uberti Store / ELFRAN SRL
Via di Grotta Perfetta 137
00142 Rome (RM)
Italy

We recommend using a trackable shipping service and retaining proof of shipment until the return has been completed.

4. CONDITION OF RETURNED ITEMS

You may inspect and handle the product only to the extent necessary to establish its nature, characteristics and functioning, in the same way as you would reasonably be able to do in a physical store.

You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.

Where applicable, products should be returned with their original tags, accessories and packaging.

The absence or damage of packaging does not automatically remove your statutory right of withdrawal, but any reduction in value caused by unnecessary handling may be taken into account as permitted by law.

5. ARCHIVE / VINTAGE / PRE-OWNED ITEMS

Archive items may be vintage, pre-owned, collectible, discontinued or previously owned products.

Because of their age and history, Archive items may show signs of wear, ageing, minor imperfections, repairs, colour variation or other characteristics that are clearly described or shown in the product page.

Archive and vintage products are not excluded from the statutory right of withdrawal solely because they are pre-owned.

When returning an Archive item, the product must be returned in substantially the same condition in which it was delivered, without additional wear, damage, alteration, washing, cleaning, repair or modification caused after delivery.

Characteristics and imperfections that were clearly disclosed before purchase are part of the agreed condition of the item and are not treated as undisclosed defects.

This does not affect your statutory rights in relation to any lack of conformity or defect that was not properly disclosed.

6. RETURN SHIPPING COSTS

For a standard withdrawal where the product is not defective or non-conforming, the direct cost of returning the goods is borne by the customer.

If the return is due to an incorrect, damaged, defective or non-conforming item for which ELFRAN SRL is responsible, reasonable return shipping costs will be borne or reimbursed by us in accordance with applicable law.

Please contact us before returning a defective or incorrect item so that we can provide the appropriate instructions.

7. REFUNDS

If you validly exercise your right of withdrawal, we will refund payments received for the returned goods, including the cost of the least expensive standard delivery method offered for the original order where required by law.

Any additional delivery cost resulting from your choice of a more expensive shipping method than the standard option is not refundable unless otherwise required by law.

Refunds will be made using the same payment method used for the original transaction, unless otherwise expressly agreed.

We will process the refund without undue delay and within the time limits required by applicable consumer law.

We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first, where permitted by law.

Banking and payment-provider processing times may vary after the refund has been issued.

8. PARTIAL RETURNS

If only part of an order is returned, the refund will relate only to the returned item(s).

Original delivery charges may not be refundable for a partial return where the same delivery cost would have been incurred for the items retained, subject to applicable law.

9. EXCHANGES

If you wish to exchange a size or product, please contact us at customercare@degliubertistore.com.

Exchanges are subject to availability.

For unique or one-of-a-kind Archive items, an identical replacement may not be available. In that case, where the legal requirements are met, the appropriate remedy may be a refund or another remedy provided by law.

10. DAMAGED, INCORRECT OR NON-CONFORMING PRODUCTS

Please inspect your order after delivery.

If you receive an incorrect, damaged or potentially non-conforming product, contact us as soon as reasonably possible at:

customercare@degliubertistore.com

Please include:

- Order number
- Description of the issue
- Photographs where useful

Your statutory legal guarantee rights remain unaffected.

11. LEGAL GUARANTEE

Consumers benefit from the legal guarantee of conformity provided by Italian and European Union consumer law.

Unless a lawful shorter period has been expressly agreed for a specific second-hand item, the statutory guarantee period applies.

The presence of clearly disclosed signs of wear, ageing or imperfections on an Archive item does not itself constitute lack of conformity.

12. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply where one of the statutory exceptions under applicable consumer law applies, including, where relevant, goods made to the consumer's specifications or clearly personalised goods and sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed.

Any applicable exception will be clearly indicated before purchase where relevant.

13. DISCOUNTED AND PROMOTIONAL ITEMS

Discounted, promotional and sale items are subject to the same statutory consumer rights as full-price items.

A discount does not remove the statutory right of withdrawal or legal guarantee where those rights apply.

14. CONTACT

For returns, refunds, exchanges or questions about this policy:

Email: customercare@degliubertistore.com
Telephone: +39 06 86661304
Address: Via di Grotta Perfetta 137, 00142 Rome (RM), Italy